SmartHotel System: All-in-one hotel management system connecting property, housekeeping, and guest communication.

SmartHotel is an all-in-one hotel management solution originally developed for Moon & Mars Resort, a boutique hospitality property in Uttar Pradesh, and now being scaled for multi-property hotel groups across North India. Traditional hotel management relied on a fragmented mix of paper registers, WhatsApp groups, and disconnected POS systems — SmartHotel replaces all of it with a single, coherent digital platform. At its core is a centralised property management system that provides a real-time view of every room's status — occupied, checked-out, under cleaning, or maintenance-blocked — on a floor plan interface. Front desk staff can move between reservations, process check-ins, and assign rooms from a single screen. The reservation calendar integrates with OTA channels including MakeMyTrip and Booking.com via channel manager APIs, synchronising room inventory in real-time to prevent double bookings. The housekeeping module sends automated task assignments to cleaning staff's mobile devices the moment a room is vacated, with photo-based task completion verification. Room attendants mark tasks done directly from the app; supervisors can audit completion quality and reassign tasks in under ten seconds. Maintenance requests from guests — raised via in-room QR code — route directly to the engineering team's queue with priority escalation based on room category. Advanced analytics give hotel management a live dashboard covering RevPAR, occupancy rate, average daily rate, and departmental cost breakdown. Custom report exports feed into the accounts team's existing workflows without duplication. Guest communication is centralised through an automated WhatsApp messaging layer — confirmation, pre-arrival welcome, and post-checkout review request messages are all templated, scheduled, and tracked from one panel.