What happens when a guest checks out?

The room's status changes on the floor plan and a housekeeping task is pushed to an attendant's phone automatically. Completion is closed with photo verification, and a supervisor can audit or reassign in under ten seconds.

Can it run across more than one property?

Yes. It was built for a single boutique resort but structured for multi-property groups from the start, so rooms, staff and reporting are scoped per property under one account.

ERP

SmartHotel System

All-in-one property management replacing paper registers, WhatsApp groups and a disconnected POS with a single system.

Country: India
Platform: Web, Admin Panel

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About the client

Moon & Mars Resort

SmartHotel is a hotel management platform originally built for a boutique property in Uttar Pradesh and now scaling to multi-property groups. It replaces a fragmented mix of paper and messaging with one coherent operational picture.

Client background: A boutique resort running front desk, housekeeping and maintenance on paper registers and WhatsApp groups.
Business model: Licensed operational software, moving toward multi-property groups.
Target audience: Front desk staff, housekeeping supervisors, and hotel management.

Research & discovery

What we learned before building

Discovery ran before a line of production code. These are the findings that changed the brief.

User Research
Shadowing a front desk shift showed the real system was social, not digital: room status lived in whoever was on duty. Any tool that required staff to update a second place would be abandoned within a week, so status had to be a by-product of actions they already took.
Competitor Analysis
Enterprise PMS platforms are priced and scoped for chains, and boutique properties end up using a fraction of the features while paying for all of them. The gap was a system with the operational core and none of the enterprise overhead.
Market Analysis
North Indian boutique properties are consolidating into small groups. Designing for multi-property from the start — even while serving one resort — was what made the platform worth building rather than a one-off internal tool.
Journey Mapping
Mapping a room from checkout to next check-in surfaced the costly gap: the dead time between a guest leaving and housekeeping being told. Automating that single handoff recovered more sellable hours than any other change.

Our solution

The decisions we made

Each one traceable to a constraint above, not to a preference.

A floor-plan property view showing every room's real state, with check-in and assignment from one screen.

Channel manager integration synchronising inventory in real time to stop double bookings.

Housekeeping tasks pushed to attendants the moment a room is vacated, closed with photo verification.

In-room QR codes routing maintenance requests straight into the engineering queue.

Key features

What SmartHotel System does

Everything shipped and in production, not a roadmap.

Property management
Live floor-plan view of every room's status.
Staff management
Roles, shifts and performance metrics.
Housekeeping
Auto-assigned tasks with photo verification.
Advanced analytics
RevPAR, occupancy and average daily rate.
Guest communication
In-stay messaging and request routing.
Secure payments
Verified guest data and payment capture.
Instant reports
P&L and balance sheets on demand.
OTA sync
Live inventory across booking channels.

Technology stack

What it runs on

The choices behind the build, grouped by layer.

Frontend: Next.js
Tailwind CSS
Backend: Node.js
Database: PostgreSQL
Cloud: Vercel
Third Party APIs: MakeMyTrip
Booking.com

Results

What it does today

To reassign a housekeeping task: <10s

Source: project write-up.

FAQ

Common questions

Channel manager integration synchronises room inventory with MakeMyTrip and Booking.com in real time. Availability updates propagate immediately rather than on a batch schedule, which is where drift and double bookings come from.

More work